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Frequently Asked Questions

Before You Buy

Q: How much does a Net Starter website cost?
Q: What happens after I decide to have my website built by Net Starter?
Q: Will I know how to populate, maintain and update my website once it is complete?
Q: If I don't want to update my own website content, can Net Starter do it for me?
Q: What happens if I have problems using Site Control?
Q: Do I need to purchase a domain name?
Q: If I choose a Presence or Plus package can I still get a .com.au domain name?
Q: What if I already have a domain name?
Q: How long will it take to build a Web site?
Q: Can Net Starter provide graphics that are relevant to my business?
Q: What happens to my domain name and e-mail if I cancel my service?
Q: Can Net Starter help me promote my website? Frequently Asked Questions

ECommerce

Q: What is a merchant account?
Q: How do I set up my merchant account?
Q: Is Net Starter secure?
Q: How much will it cost to add Ecommerce?

Support

Q: How do I pay for my monthly hosting cost?
Q: What kind of services can I expect from Net Starter once I launch my Website?
Q: Will I need Net Starter to maintain my website once it's developed?
Q: How do I pay for additional services such as maintenance or training?
Q: Why does your hosting start from $19?

Running Your Website

Q: I'm not at the office and I need to check my email, how do I check it online?
Q: I want to setup my email account in Outlook, what are the server settings?

Before You Buy

Question How much does a Net Starter website cost?
Answer Our website packages start from as little as $0 setup and $19 hosting per month (GST inclusive). To choose the package that is right for your business, take a look at our Packages and Prices page.
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Question What happens after I decide to have my website built by Net Starter?
Answer Once you have spoken with a Net Starter consultant, you will receive an electronic copy of our Website Planner document. A simple planning tool designed to help you collate and organise the content appearing in your new website. If you are unsure of the correct package for your business or require some presales assistance, we would welcome the opportunity to meet with you and discuss the project at our Sydney office. Once the website planner has been finalised and all of the accompanying artwork has been received, our graphics team will begin preparing a concept design for your website. To learn more about the Net Starter process, please visit the 'How It Works' section of our website.